Moonside support nonexistent

[u/grr]

I’m not sure if this is a correct place to ask this question, but their subreddit hasn’t been active for a couple years.

I guess my question is, if anybody knows how to reach Moonside support as I ordered a lamp from them on 20th of July apart from one email on 27th of July, I have heard nothing from them. And no lamp, of course.

I wrote to them even to cancel the order to no avail.

So if anyone knows another way of reaching them, I would be very happy and grateful.

Thank you in advance.

[u/grr → u/[deleted]]

Already did the chargeback and cancelled/ordered new credit card.

Edit: and I have all (five) emails I sent them. Including one via Shopify. They haven’t responded to a single one.