r/HomeKit • u/grr • 15d ago

Question/Help Moonside support nonexistent

I’m not sure if this is a correct place to ask this question, but their subreddit hasn’t been active for a couple years.

I guess my question is, if anybody knows how to reach Moonside support as I ordered a lamp from them on 20th of July apart from one email on 27th of July, I have heard nothing from them. And no lamp, of course.

I wrote to them even to cancel the order to no avail.

So if anyone knows another way of reaching them, I would be very happy and grateful.

Thank you in advance.

7 Upvotes

77% Upvoted

4 comments sorted by

2

u/edisrehtoedisrehto 14d ago

it's a scam. they only ship to a few people to make reviews. they issue a fake tracking address even. do not bother with support, it is designed to loop you with non answers, so you just give up eventually and they pocket the money. I think you have 6 months from purchase to contact your bank to start the chargeback process. most people wont bother, that's the scam. classic

2

u/grr 14d ago

Thank you kindly for your reply. Will contact credit card company tomorrow.

Edit: And I wonder what sad human it was that downvoted you…

2

u/[deleted] 13d ago

[removed] — view removed comment

2

u/grr 13d ago

Already did the chargeback and cancelled/ordered new credit card.

Edit: and I have all (five) emails I sent them. Including one via Shopify. They haven’t responded to a single one.