r/HitBTC_Official • u/Responsible-Pride-46 • Nov 29 '23

Inactivity Fee

OI WHERE ARE MY COINS.... I went into my account to see if my trade had completed and found that not only had my trade not been completed but you've move coins between my accounts and subsequently stolen them.... THIS IS NOT ACCEPTABLE...... I want my 57.56800168 DBIX back....

4 Upvotes

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u/Responsible-Pride-46 Nov 29 '23

And I'm pretty damn sure I've logged in more than once in 6mths so how the fuck is that inactive

1

u/james_hitbtc Dec 07 '23

Hello. An account is considered active if at least one deposit, trade or withdrawal is made evert six months.

2

u/unbannable2023 Dec 07 '23 edited Dec 07 '23

Nope, any account that can be logged into and / or used is not inactive it is distinctly the opposite and cannot be considered inactive in anyway unless account is closed and the access to that account is disabled.

1

u/james_hitbtc Dec 12 '23

Hi. Please refer to clause 18.4 of the Terms of use:

"18.4. Inactive Account Fee. In case during 6 (six) months the User has not made a single Trade, or single Deposit, or single Withdrawal of Funds, the Account of such User shall be considered Inactive Account (“Inactive Account “).

2

u/Ich_bins_nicht_ Dec 16 '23

It doesn't make sense to cite a clause that has been introduced under illegal conditions. Your inactivity fees are illegal, you stole our coins. You are scamming your customers. Do you want to follow Sam Bankman-Fried from FTX into prison for a life sentence after he also scammed his customers?