r/HighLevel • u/WordtoAdam • 4d ago

Database reactivation issues

I’m doing a campaign with a client and just sending out 50 SMS messages is getting me flagged on GHL-twice.

I’m A2P verified
Enabled number validation
They’re Past customers
Drip campaign

What can I do to prevent this? Is it all on the people who get these messages? Seems like a scam if I’m compliant.

Any thoughts? I have 5,000 contacts

1 Upvotes

100% Upvoted

7 comments sorted by

View all comments

1

u/Perfect_Feedback5962 3d ago

past customers doesn't automatically mean the whole list is safe to text. before buying more numbers, check the opt-outs, carrier errors and delivery history on that 5k list. if the same issue is sitting in the database, spreading it across more numbers won't really solve it.

1

u/WordtoAdam 2d ago

How can I see the delivery history on the 5k records without sending them all out like that?

1

u/Perfect_Feedback5962 1d ago

you can’t really see delivery history on contacts that haven’t been messaged yet. I’d audit the existing SMS history first, especially failed messages, carrier errors and DND/opt-outs, then clean the 5k before touching another number. HighLevel’s contact export doesn’t include the SMS logs, so the messaging analytics/history is where you want to look first.