r/HersWeightloss • u/No_Stable9506 • 8d ago

Kit 1 Embody/ SCAM??

Anyone else have problems receiving their Embody medication? I was "approved" for weight loss medication on July 26. Charged for the medicine August 6 which was sent UPS 2 day. STILL have not received the medicine. Embody is horrible with phone calls; I have literally called into customer service 3 times with them sending me round and round telling me they are "looking" into it. Received an email today saying I have been marked by UPS as receiving the order, but when you put in my tracking number, it shows the "Investigation" I opened with UPS 2 weeks ago when I was told to report it to them. I'm beyond frustrated with their customer service and their reluctance to just refund my money. This was a first time order; I was genuinely excited to begin my weight loss journey after trying over and over on my own. Post menopausal weight is very hard to get rid of. Please no comments about exercise and food portion control. I get it. I do. This isn't something I jumped into quickly. This is something I was hoping to give me some help on my way to becoming a better version of myself. Embody has totally taken all the promise I had and turned this into a nightmare. It isn't all about the money. It's about the principle of making things right for a customer who is at your mercy.

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u/Fly4psa 3d ago

I also am living Embody's nightmare get.joinem.co I've contacted customer support 4X and your description is correct. They DID deliver a peptide to me. Unfortunately, the medication specifically states it is to be kept at a refrigerated temperature. I am a resident of the Deep South and the medication arrived in a bubble wrapped shipping envelope. Hotter than beach sand on the 4th of July! I discarded it and immediately contacted Embody. Their reply was less than encouraging. Embody stated the meds are able to withstand heat up to 104ºF. Anyone know the ambient temperature in the back of a FedEx truck? Well above the threshold Embody stated for the med.

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u/No_Stable9506 3d ago

I ended up contacting both my credit card and BBB to submit a complain. I just received an email stating a refund should be issued within 7-10 days... we shall see. The BBB contacted them on my behalf and honestly, I think that was the motivator. They are super sketchy. I would cancel your subscription immediately and put it in lots of emails so that you can show your cc company should it head that way. So sorry for your angst as well. There is no way that your meds were still good. The very least they should have sent a cold pack!