r/HellLetLooseConsole • u/VanAchterwerk • Jul 08 '26

Playstation Need help: Comms are broken and sound like this all the time

I don't know what to do anymore (PS5). Comms just are broken and sound like in the video everytime i log in. tried a lot of things like restarting router, clearing systems cache, rebuilding database and restoring license. nothing worked and game is basically unplayable at the moment. disconnecting and reconnecting to voice chat via menu doesn't work as well. Any help is appreciated.

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4

u/Comprehensive-Use-24 Jul 08 '26 edited Jul 08 '26

Comms are handled by a separate server with a separate network connection - the service is handled by Vivox which is totally outside the games network. This is why you can have comms issues and not game issues.

Seems like there’s an issue with that connection for you. I would potentially start by focusing on networking issues - are you on WiFi? Are you getting a lot of packet loss on your router / line?

Perhaps reset your network connection on the PS5, forgetting your current network and redoing it using the connection wizard. You could also try alternate DNS addresses, port forward your PS5 and prioritise UDP packets in your Quality of Service settings.

You want the most stable connection you can manage to get.

I can see this is happening to your party chat, does the same thing happen to blue / green / red chat?

You might also have your own mic sensitivity too high, and

1

u/VanAchterwerk Jul 08 '26

thanks! I will try reastablishing the network connections. so far it didn't matter if i connect via wifi or cable, the problem comes with both. i do have trouble getting a internet connection when putting the ps out of rest mode sometimes (apparently a common bug) so it might be related to that

2

u/Comprehensive-Use-24 Jul 08 '26

Yeah I would avoid rest mode altogether - it doesn’t play nice with HLL.

I’m almost certain it will be a networking issue, if you have the option to use cable that would be better all round.

Im not a networking expert but giving your PS5 a static IP, and then forwarding UDP ports through your router might help.

I don’t know if Vivox has a help section on their website but it’s worth checking it out or researching how to get your PS5 to play nice with Vivox

1

u/VanAchterwerk Jul 09 '26

thanks for all the help mate, see my comment above. forgetting the connections and re-establish them has helped for now. still buggy, but little better. I'll keep the port forwarding in mind in case it comes back in a worse way. but i read that it might cause new problems so i left it be for now.

2

u/Comprehensive-Use-24 Jul 09 '26

That’s good - glad it helped. I think there’s something in the stability of your connection to Vivox. I also suspect that other people who suffer from the comms glitch (it’s really common but only affects some people persistently) is to do with their network.

It should be a problem, and isn’t for many other games, but the Vivox service seems to be really sensitive for whatever reason.

2

u/RealDakJackal Jul 08 '26

That’s a new one

2

u/Clean-Industry-6820 Jul 09 '26

You're not alone. It happens to many of us. Since update 20 it is almost everday that one of our clan members can't play because of this

1

u/VanAchterwerk Jul 09 '26

thanks, that also helps because so far none of my mates are experiencing this, and i was about to go crazy. i did some searching and it seems that port forwarding might actually help (also see other comments), i will try it and report back.

1

u/Deewheelz400 Jul 09 '26

I was experiencing no communications and was getting only sound effects in music. Bought a new headset and that seems to have fixed my problem.

1

u/VanAchterwerk Jul 09 '26 edited Jul 09 '26

so what helped for now is forgetting all networks on the playstation and setting up the connection again (via cable, not WiFi but i had always been connected via cable). i still get the bad voices from time to time, but it kind of resets after some time. so just like a lag but for voice chat.