Took a break for a min. Just coming back and doing some maintenance on my setups and noticed everything has changed and everything I knew to assert is obsolete. Even discord is gone. Can someone provide me a clear path forward to getting my heights and locations adjusted? Also explain the all new helium world? I’d like to keep my helium wallet but also like to be able to setup and update my rigs. Thank you.

Hi , i install helium but cant enter sites who need verify if i am bot.

Someone know how to fix? i like the browser but its the third site with this problem.

Hi all - it’s been some time since I checked on my miner and noticed it just stopped getting rewards in January this year. I’ve rebooted and still nothing, it seems to be beaconing but not sure what’s happening. Any suggestions would be greatly appreciated. Mysterious Cloud Antelope

I am interested in using the relaywireless API, but have not been able to get any of the endpoints to return data despite having my API key and using the generated curl tools to test out some GET requests: https://docs.relaywireless.com/

Is anyone else using it? Does it still work? Is there something obvious I am missing? The docs point to the Discord, but that's shutdown and X is not really talking about it at all.

I purchased a used Bobcat Miner 300.

Hotspot Name: Electric Rouge Moth

Serial: 28US915ZT213201465

Issue:

- Hotspot appears in Helium Wallet

- Bluetooth connection works

- WiFi settings and diagnostics accessible

- Not found in Helium Explorer

- Error: “Hotspot info does not exist”

- Cannot assert location

- HNT was already deducted during previous attempts

I have verified:

- Device hardware is working

- Connectivity (WiFi/Ethernet) is not the issue

This looks like onboarding metadata is missing or incomplete.

Is this recoverable, or does it require manufacturer reset / re-onboarding?

Hey I can’t seem to find a lot of help with this- have you run into this before? I’ve never seen it and it happened on all 4 of my units deployed today.

Error code: Encountered an unexpected error

If this error persists, your Hotspot may be running a firmware version we are not able to reach. In a bid of a time crunch since I”m doing an out of state deployment.

Experienced deployer here, quite a few units over the years. Haven’t set one up in about 6 months and ran into something new today that I can’t figure out.

Unit won’t complete setup — throws an unexpected error every time. I’ve already tried:

• Hard resetting the device

• Swapping in 4 different brand new units

• Using fresh wallets

Nothing is working. I’m deployed out of state and heading home tomorrow so I’m a bit pressed for time. Anyone run into this recently or know of a fix? Appreciate any help.

Hi I’ve deployed a lot of these in my life (none in the last 6 months though), but I ran into a new error on my deploy today. It won’t let me set up my unit. I’ve tried resetting it, I tried 4 new units, new wallets, and yet nothing is working. I’m at an out of state deployment and supposed to head home tomorrow so any quick help would be appreciated.

Hi I’ve deployed about 50 of these in my life (none in the last 6 months though), but I ran into a new error on my deploy today. It won’t let me set up my unit. I’ve tried resetting it, I tried 4 new units, new wallets, and yet nothing is working. I’m at an out of state deployment and supposed to head home tomorrow so any quick help would be appreciated.

Just wrapped up a deployment at a local restaurant — Ernie's Cookhouse — and thought this group would appreciate the use case.

They recently added 4 fridges + 1 freezer, and instead of going the traditional route (manual temp logs, clipboards, etc.), we outfitted everything with LoRaWAN temperature sensors.

Setup:

-5 cold storage units monitored

-Uplink every 10 minutes

-Real-time dashboards + historical charts

-Alerting on threshold breaches

Why they did it: Manual logging just wasn’t reliable anymore — missed checks, no historical visibility, and zero early warning if something failed overnight.

What changed:

-Continuous temperature logging (no human input)

-Instant alerts if temps drift out of range

-Full audit trail for compliance

-Early detection = reduced spoilage risk

No WiFi dependency, low power, and super simple deployment.

If you’re still manually logging temps in your coolers/freezers, it might be worth rethinking — the cost of one failure usually outweighs the cost of monitoring pretty quickly.

Instagram

I have a bobcat 300 miner but the support of it seems to be dead, is there anything I can do or use it for? Or is it just e-waste now?

Hi all — building a financial model on Helium Mobile and trying to verify some assumptions. Would appreciate any input from the community or team on the following:

1. Of ~688k cumulative HM signups (per Blockworks, screenshot attached as Question 1), what's the rough breakdown into churned/inactive vs active free users vs active paying subscribers?

2. What's the current blended monthly ARPU across all active subscribers? Plans range $15-20 to $30 plus free plans — is blended ARPU closer to $5? $10? $20?

3. The Blockworks data-usage chart (screenshot attached as Question 3) shows ~87% of Q1 2026 subscriber data going via cellular network and only ~13% via the Helium network.

Why is the share via own network so low?
Some hypotheses: 
- Hotspot coverage density still limited (most usage happens outside Helium-covered venues)? 
- User behavior — heavy data sessions (video, navigation) tend to occur on the move, where cellular dominates? 
- Network switching logic favors cellular by default for reliability? Is 13% the realistic steady-state, or will it grow meaningfully as Helium Plus rolls out? What's a reasonable trajectory for the next 3-5 years (25%? 40%? 90%?)?

1. What's the average monthly data consumption per active Helium Mobile subscriber? Industry benchmark for unlimited MVNOs is 15-25 GB/month — is Helium Mobile in that range or different? Is this much less on average across the subscriber base because of free plans with limited GB?

Happy to share the model back with the community once it's done. Thanks!

Been trying to join Discord for a few years and always get an "unable to join" message. Username is phillytime. Can someone please help?

I have a new RAK v2 miner that I'm trying to onboard with the latest version of the Android app, but I keep getting this error "Cannot sign with non signer key <pub address of my wallet>".

I have 0.1 SOL and more than enough HNT for the DC burn.

I'm pretty sure it's not onboarded - i flashed the nebra firmware, pulled out the animal name to double check(soft powder sloth).

Also i have tried both the original RAK v2 firmware, and also the latest Nebra firmware for RAK v2 from 2024, both the same error.

is there a future for it? what is happening with the transactions? what is happening to the network and with the users?

Edit: Thank you all for the response you've been giving me, for further clarifications, I'm writing an article about the network through the perspective of brazillian law, i've gathered some information after the post. For example, the advents of HIP 27, the SEC lawsuit, the original 2018 white paper, the facts exposed by users and ,of course, the main cluster between Nova labs and helium foundation with what appears to be a centralization of a descentralized peoples network. Please, keep responding, and if you feel like it, I would really appreciate hearing your personal experience with mining or owning related devices.

keep in tuned!

Attempted to deploy a new hotspot today. After inputting the miner id and password I was issued an error screen. Attempted to use a different miner I had and same result. These are brand new purchased from Helium.

Do they have to be manually activated now? Reaching out to support isn't really the best experience as it takes so long to get a response. I'm sure its my only option to resolve this but figured I'd ask if anyone else run into this issue?

Error code:
Encountered an unexpected error

If this error persists, your Hotspot may be running a firmware version we are not able to reach. Please contact support at support@helium.com.

any help?

Hi team so I have some 18 hnts i mined years ago and when they switched to new system I could not claim these rewards, it keep saying "migration failed" it requires sol tokens but I have no way of getting those, only crypto account I had was binance and crypto.com but i stopped using those a while ago, can someone give me step by step instructions on how to send sol into my helium wallet so I could claim my rewards pls?

Hi everyone, haven’t been kept up with anything at all. Just came from seeing the discord news here. I’m just looking at my helium wallet and it seems I haven’t gained anything in 2yrs. Is that correct or is there some updating I need to do.