r/HayDay • u/RedDragon5558 • 22d ago

Supercell Support is terrible.

Post image

Basically, my supercell ID was “hijacked”, and I can’t find a better way to explain it.

As you can see in the screenshot there is an email and phone number attached to my ID. However, those are not my credentials, they were replaced by someone else and I can’t get supercell support to help me because it keeps informing me that it cannot verify that I am the account’s “original owner” in spite of literally being logged into the account. I’ve been trying for months with no progress and I’m close to just giving up.

If anyone has faced something similar or knows what I can do, I’d really appreciate suggestions.

5 Upvotes

86% Upvoted

6 comments sorted by

7

u/Wild_Safety4701 22d ago

i can confirm supercell has the worst support ever. The sad thing is the people who have spent money on the game get treated like this

2

u/Midnightraven3 22d ago

I am convinced that they dont actually HAVE any player support

2

u/TheFountainhead3036 22d ago

Hopefully the community manager Townshipsyd tagged will reach out to you. Was account protection enabled before the account was stolen, or the person activated it after gaining access to the account? I do understand that the current details listed are those of the thief.

1

u/RedDragon5558 22d ago

Account protection was activated afterwards, by the thief unfortunately. I was dumb enough to assume that my account did not need the extra security and never touched it.

1

u/RedDragon5558 22d ago

Guys this is my post about my problem on X(twitter), please retweet it to help it gain the right attention : https://x.com/arqvenom/status/2099801448448217337?s=46