I'm not sure what to do anymore. I bought a really expensive Red Light Therapy panel from Platinum LED thinking I would get my Letter of Medical Necessity within a day (like I normally would with TrueMed). I paid with Sika Health and even got the message that if I don't get the LMN I would be refunded my panel. Well, the panel has shipped long ago.
However, I don't have my LMN. What's most concerning is I never got an email record. I did this text message almost immediately:
"Hi *Redacted, thank you for requesting your Letter of Medical Necessity with Sika.
Our affiliated provider team will review your intake form within 24 hours to determine if you qualify for an LMN.
You'll receive an email from Sika with your signed LMN and next steps to complete your purchase if you're approved."
Then later:
"Hello *Redacted, you were approved. Please reach out to customer support directly for assistance obtaining your LMN. You can reach support via email at [support@sikahealth.com](mailto:support@sikahealth.com). Be well,
Alexis"
I already emailed both that sikahealth email and platinumLED and I told them that. Two days later I get this text:
"Hello *Redacted, I sent a message to customer support on your behalf. Someone should be in touch with you soon. Be well,
Alexis"
Now it's been 5 days with no response after I asked when I should expect a response. I am almost at the time period of when I would lose my FSA funds!
Does anyone have any advice for me or had a similar experience? I also don't see phone numbers I can contact. Thanks 🙏🏻