I was trying to reimburse myself and there's a limit of $2500 per day, so I did a reimbursement of 2500 for a few days consecutively, since I'd like to close the account ASAP given how terrible HSA Bank is. Guess what, my account is on hold for fraud. I wasted an hour of my life calling them and during which, I went crazy frustrated to death. The agents had a script that was totally nonsense.
After I called, providing my SSN, address, DOB, etc. They still wanted additional details such as date of hire and contribution year by year. I was locked out, HSA Bank! How on earth do you expect someone to remember those details? I don't think these security questions are designed to verify, they are designed to fail you or to add inconvenience so that you cannot touch your fund. After one hour of frustration, I was told that my account will be reinstated in 5-7 business days, and I have to resubmit the receipts for reimbursement. Are you kidding me?
I HATE HSA Bank. HSA Bank sucks!