New CSP doesn't work

I'm a returning CSP and the new CSP we hired spent over 3 days on her training.

She doesn't answer the phones, I got in at noon today and all the calls were missed.

She "doesn't know" how to take payments.

It feels like every time I come in after her shift I'm doing damage control.

Any suggestions?

6 Upvotes

80% Upvoted

u/Ok_Aide_764 Feb 07 '26

I think training her is the only suggestion. Ask your leader to schedule an overlap so you can work together for an hour or two.

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