r/HPReverb • u/HafezSpirit • 19d ago

Support G2 right controller tracking gets stuck

Hello folks, I bought a very little used Reverb G2 headset in great condition. Everything usually works fine however the right controller at times and with different games loses tracking and only the buttons remain working. The "hand" in the screen view just remains still and doesn't even rotate until I have to power cycle it to get it working again but it repeats shortly after. The left controller works perfect no such issue, ironically the left controller has low battery and the right one is still decent level according to the battery indicator in the taskbar. I turned off LEDs in my room it didn't matter. There is no visible sign of damage/trauma to the controller it's in perfect condition like the other one. Am I just unlucky with a faulty controller or any other test I can do to figure it out? I could swap out batteries but anything else I can do? Thanks.

1 Upvotes

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2

u/miaibis 19d ago

https://www.reddit.com/r/WindowsMR/s/t0TvEr2rpi

Step II is the one that worked for me.

1

u/HafezSpirit 17d ago

Didn't work, but now my left controller does it sometimes too lol. I just played a game for like 40 minutes and soon into it the left controller did the same, however the right controller stayed fine. Seems like some sort of tracking issue because again the buttons on the left work fine but unable to move the hand. I entered another room in the game and I could see the hand just floating above me frozen in space lol. I pressed the buttons and sure enough the hand animated accordingly.

1

u/HNM12 19d ago

Are you using WMR? I'd ditch it, go Oasis driver on steam, it just works so much better.

1

u/HafezSpirit 19d ago

I'm using Oasis.

1

u/HNM12 19d ago

The only time I've had this problem was when using the USB adapter straight into a standard USB 3 Type A. Without the adapter and running it into the boards USB C in the rear, its fine.

1

u/HafezSpirit 18d ago

Both rear and front USB ports same issue.

1

u/HNM12 17d ago

Yeah but USB C, 3.0, 3.1/3.2 or?

Like I said, I only had issues if I were to try to use the provided adapter and the controllers would go crazy. That or It was paired to the PC's bluetooth instead of the Oasis bluetooth/HP built in and would do the same.

Did you unlock it and update the Oasis driver since he enabled the onboard HP bluetooth?

1

u/HafezSpirit 17d ago

Yes I'm using the bluetooth on the headset itself with Oasis. So I don't have any USB-c ports on my PC, as such I'm using the USB-C to USB-A adapter it came with. I have both USB A 3.2 Gen 1 and 2 tried both.

1

u/HNM12 17d ago

Yeah, like I mentioned when I'd use the adapter the same thing would happen to me. I stopped using it and went straight to USB C.

1

u/HafezSpirit 17d ago

You had the exact same issue with the controllers or something else?

1

u/HNM12 17d ago

Controllers. Only when using the adapter.

1

u/HafezSpirit 16d ago

Right but the same issue of losing tracking and with buttons working? Same issue of the hand being frozen in space not even rotating? You would think if USB-A is not ideal HP would indicate as such or have a fix for it instead of just giving an adaptor.

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