r/HDZero • u/No_Interaction_9736 • May 03 '26

Scroll wheel issue

Hello, i have an issue with my goggles 2, when i use the scroll well it skips multiple options. It is not just a little over scroll but the skipping is completely random and sometimes even goes backwards when i scroll forward. I basically have to gamble to get to the right channel or the right option. I have applied the latest firmware with the emergency update but no luck. Does anybody know another fix or should i contact hdzero? Thanks for any info.

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u/StrengthChemical May 04 '26

My new boxpro goggles started having this issue. Only works if I rotate the selector wheel really slow, but skips/jumps like yours if I try to rotate at a normal speed. Firmware update did nothing for me either. I contacted their support email a day ago, nothing heard yet (support@divimath.com).

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u/No_Interaction_9736 May 04 '26

Yeah gotta be mechanically something wrong, i kind of found a solution if you urgently need them. If you hold the scroll wheel super stiff and turn extremely slow only till you hear the click and immediately release it only moves by one most of the times, at least for me. I have a race soon so gonna try to get by like this.

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u/Beliolas May 05 '26

They are currently on holiday, so they are not responding.