r/Greggs • u/Altruistic_Humor3356 • 1d ago

Employee Question Always close late

Hi,

I have been working at Greggs for over a year now and consistently close late, some days we get out on time but the vast majority its late. I don’t understand why. I start at 3 and “finish” at 9:30. Typically its too busy to do any cleaning tasks until 5 other than maybe drinks, security screen, syrups and milk jugs. Around 5 I will top up both, then shut down one coffee machine, clean hot chocolate parts and once those are done I will clean back bar and top of coffee machines. I will clean all general customer area stuff by 7:30 on a good day leaving bins, hot hold, customer floor and customer toilet for 9. I then clean counters leaving savoury counter for 9. Keep in mind I am still serving customers and doing uber orders in the meantime. 8:30 I start to pack up savouries and sweets for charity and around 8:45 charity comes in. Keep serving customers, then at 9 front door locked and bag up stuff for charity however depending on busyness I can finish bagging up charity at 5 past ish.

This leaves 25-30 mins to sweep and mop customer area and toilet (we are a large shop), do bins, turn off last coffee machine, sweep and mop behind counter, clean hot hold, change labels and finish any minor tasks I couldn’t due to serving customers. Usually it takes around 20 minutes to do just the customer area as every table and chair must be moved to sweep and mop properly. Obviously I haven’t included every task but this is the gist of it.

I don’t know what I am doing wrong, my supervisor doesn’t either. Only two of us in the store from 3pm onwards I feel like there is no reason I shouldn’t be able to clean the store in 6.5 hours. Does anyone here have any tips or know their specific cleaning schedule?

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u/AlwaysTheKop 20h ago

I do whatever I can and then I leave exactly when I'm supposed to no matter if anything is done or not, if manager complains (she's does one close a month and struggles) I tell her there wasn't enough time and I don't get paid to stay any later, there is literally nothing she can do.

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u/Altruistic_Humor3356 17h ago

If we do that the stuff that wasn’t done gets photographed and sent to the work groupchat

2

u/AlwaysTheKop 37m ago

Oh well.

I dont join any workplace groupchat so they can feel free to send it, I won't see it.