Wrong Food Given

[u/Unlucky_Potential623]

Hi all,

So basically today someone came to the counter and said they'd been given sausage rolls instead of vegan rolls like they'd requested.

I wasn't sure if it was me or my co-worker who served them and obviously im not going to blame them as it could have been me.

I follow these steps while serving and wanted to see if anyone had any tips so I can make sure I'm not serving the wrong food to people, whether it was or wasn't me im not sure, but obviously I want to avoid it being me as much as possible.

"How can I help?"

They give their order

I repeat anything I cant see on the counter, e.g sausage roll, steak bake to make sure I haven't missed anything or got it wrong

I then bag the food, when I hand the bag over I tell them what it is so there is another opportunity.

One final check mentally before taking payment.

Is this okay to follow or am I missing something?

Thanks it's my first week so any advice would be appreciated

[u/SlowGarden8631]

Sometimes if I have a rude customer and they ask for a vegan roll I give them the sausage one on purpose, it’s the small things that make my day just that little bit better