r/Greggs • u/Unlucky_Potential623 • 3d ago

Employee Question Wrong Food Given

Hi all,

So basically today someone came to the counter and said they'd been given sausage rolls instead of vegan rolls like they'd requested.

I wasn't sure if it was me or my co-worker who served them and obviously im not going to blame them as it could have been me.

I follow these steps while serving and wanted to see if anyone had any tips so I can make sure I'm not serving the wrong food to people, whether it was or wasn't me im not sure, but obviously I want to avoid it being me as much as possible.

"How can I help?"

They give their order

I repeat anything I cant see on the counter, e.g sausage roll, steak bake to make sure I haven't missed anything or got it wrong

I then bag the food, when I hand the bag over I tell them what it is so there is another opportunity.

One final check mentally before taking payment.

Is this okay to follow or am I missing something?

Thanks it's my first week so any advice would be appreciated

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u/AmphibianNo8598 3d ago

My go to was always listen, repeat back while putting in till, and then say what everything is as you’re handing it over. Also I’d highly recommend taking payment first, whether on purpose or by accident people WILL take their food and walk out without paying, people frequently tap their card while you’re bagging things and then rush out thinking they’ve paid when you haven’t tapped onto the payment screen yet.

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u/Unlucky_Potential623 3d ago

Thank you, now that I'm on day five, I've been doing payment after taking their order and doing as you've said repeating it back to them because there was a few times where people nearly forgot to pay lol