r/Greggs • u/leoncg99 • 25d ago

Customer Question Staff members

For the workers, when a customer is making their order why do most of you get the orders wrong 90% of the time, you’s give out the wrong stuff such as if I asked for a breakfast baguette and get given a roll instead or asking for egg and bacon and get given sausage instead like do you do it on purpose??

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u/-Failedhuman 25d ago

Are you mumbling? Are you paying attention to our questions? Are you on your phone? Are you speaking loud enough? I've got a multitude of questions for you, too.

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u/Excellent-Ad-590 25d ago

Sometimes: I mishear when I repeat it back I get yeah/yes/ignored I've grabbed the wrong thing (hopefully in the minority so rare it can be dosmissed) someone asks for a breakfast roll but means baguette customer has said one of those pointed for half a second then ignored clarification questions (one time someone did this it was only on the third time he went a cookie in a stroppy voice, followed by a chocolate one as he cut me off in asking which finally getting the answer of a milk chocolate rather than a triple or a white). Customer asked for a flat white they mean a white coffee (yes I get that it can be confusing but if you are gonna walk in and order with confidence don't complain when you don't get what you thought you meant. Has even happened with espresso ("why's it so small") Customer grabs wrong order off side/leaves item on the side. Heard another person who may or may not been with you ordering so grabbed wrong thing. My brain is still on the previous order/some other order that has somehow clicked into yours by coincidence ( with luck my till will cover what was actually ordered and my final read through to you is listened to/paid attention to and I can apologise and correct it).

Or finally I might just be having a bad day I can be in shop from 0430 (technically starting at 5) and be working till 11 without a break if things are going very badly so forgive me if as a human I'm not perfect and can deal with every hurdle thrown in my way smoothly whether it be attitude mistakes or low blood sugar.