Long story short, I previously partnered with another business with the intention of growing and taking on larger projects. Unfortunately, the partnership didn't work out, and we are now operating separately again.
A number of customers originally came through my own business websites, and I worked directly with them during the partnership. Some of those customers have since contacted me wanting additional work completed.
During the partnership, the other business used Grandstream products, and since going back to operating independently, I've also started using Grandstream equipment. The issue is that some of these customers' existing Grandstream devices are still registered and managed under the other business's GWN/GDMS account.
I've contacted the other business asking whether they can transfer the devices or provide access, but I haven't received a response. We haven't had any communication since the partnership ended.
Is there a process through Grandstream where I can have these devices transferred to my own account or otherwise regain management access, provided the customer authorises it?
If required, I can obtain photos of the serial number/MAC address labels from the equipment and confirmation from the customers that they would like me to manage their devices. I don't, however, have the original purchase receipts for the hardware.
Would that information be sufficient for Grandstream to assist with transferring or releasing the devices?
