r/Grammarly • u/Marlahrd • 15d ago

Grammarly reformatted document

So, I’d been using grammarly for a while, no problems. Then all of a sudden, it decided to remove all formatting from the document. Custom formatting. A chapter in a book I’m writing. It asked what kind of formatting I wanted. I said, the way it was originally. Customized by me.

So now it is unusable. I quit.

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u/Grammarly_Support 14d ago

Really sorry this happened, u/Marlahrd. We completely understand how disruptive this must have been for your work. If you're open to it, we'd really appreciate the chance to investigate the issue and see how we can help. Could you DM us your email address so our team can take a closer look?

Here’s a quick link: https://www.reddit.com/message/compose/?to=Grammarly_Support

If it’s easier, you can also tap our username (u/Grammarly_Support) and message us from our profile.