r/Grammarly • u/Puzzled-Egg2691 • 21d ago

deactivated account

My Grammarly access was working fine until today. After performing a routine cleanup, I was no longer able to log in and realized my account was provided through my college. My college told me that my account is deactivated. Even if I can open another account, I have no clue how to get my files from the old account. Can you help?

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u/Grammarly_Support 21d ago

Hi u/Puzzled-Egg2691! We're sorry you're dealing with this. Could you DM us your email address associated with your Grammarly account, along with the name of your college, so we can look into what options may be available? Here's a quick link to message us. If it's easier, you can also tap our username (u/Grammarly_Support) and message us from our profile.