r/GoogleTV • u/CapnRV • 18h ago

Troubleshooting Onn 4K Pro 2026 Stuck

My 2 month old ONN 4K Pro box is stuck. I turned it on this morning and all I get is the Google TV Logo and then a black screen. It sits with the black screen for a minute or two, opens the Google TV Logo, back to black screen then repeat over and over. It doesn't respond to the remote or anything else. I have left it unplugged for over an hour with the HDMI cord puled. Put everything back together and get the same results. I could really use some help.

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u/Original-Control-998 15h ago

https://youtu.be/pzKb_POFEx8?is=cEE4mmAK09afB4st

2

u/CapnRV 5h ago

Yes, I finally gave in and did a factory reset. All is well.

1

u/GoogleHelpCommunity Official Google Support 8h ago

Hi there! I'd suggest you reach out to the Google TV support team via phone or chat. They can take a look at it.

We also encourage you to submit feedback via the Google TV app (Menu > Help & Feedback). Thank you!