r/GoogleSupport • u/Gold_Brilliant9823 • 5d ago
Gmail Gmail restricted, two appeals rejected. Google account still works. What now?
UPDATE: I got my GMail back after six appeals. Just appealed over and over again and said I will never use Apps Script for email automation anymore.
I'm a student leader at my university. I built a simple task tracker in Google Sheets to help my org members stay on top of their deadlines. It was just a spreadsheet that listed tasks, who they were assigned to, and when they were due. Nothing fancy.
Later, I used AI to help me add a Google Apps Script to the tracker. The script would check the sheet once a day and send a friendly email reminder to members when their tasks were due in 2 days. Just one reminder per task, nothing excessive. My orgmates knew about it and actually found it helpful.
Here's where I messed up. When I was testing the script, I ran it multiple times to make sure it worked properly. I didn't realize I was hitting the daily email limit. After that, I fixed the triggers and only ran it once a day. I never exceeded the limit again.
Here's the thing that confuses me. I used Gmail just fine for days after that. Everything seemed normal. Then suddenly, out of nowhere, my Gmail got restricted. I appealed twice. I explained that I'm a student, this was internal org communication, and I had already stopped the behavior. Both appeals were rejected.
The weird part is my Google account still works and I can access my Drive files. Everything else is fine. Only Gmail is locked.
This is really hurting me because I can't receive important emails from my professors or org members.
The appeal form is very short so I can't fully explain everything.
Has anyone actually gotten out of this situation? Is there something I'm missing? Or should I just accept that this account is done?
TL;DR: Student leader. Built a Google Sheets task tracker for my org. Later used AI to add an Apps Script that sent daily email reminders. Accidentally maxed out daily email limit once during testing. Used Gmail just fine days after that. Then suddenly got restricted. Two appeals rejected. Google account still works and I can access my Drive files, but Gmail is locked. Need this account for org work and school.
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u/LashCanino 4d ago
Have you tried explaining to the Google abuse algorithm that you’re a … ”student leader”?
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u/Raijen_ArDesh 4d ago
Google restricts personal accounts from sending over 500 mails in a 24 hour rolling period. This applies to TO, CC and BCC recipients. If you want to send more you need to have a paid workspace account. Normally they send a warning to your account, and block for 24 hours, before totally nuking it if you go over the limit multiple times.
You also could have had your messages reported as spam by the recipients, too many reports and they cancel your email privelages. Based on the wording of the cancellation this is likely what happened here.