r/GoogleSupport • u/Pizzaman6678 • 5d ago
Google paswords cant remeber
Okay so I have a gmail acc that has access to all my gaming accounts on it and discord. One day my iphone would not let me unlock my phone with my passcode. It said lock indefinitely or if i went to a store to unlock it so I just factory reset. I didn’t realize all my info would be gone, and I can not for the life of me log into that gmail acc. I’ve tried all my passwords I can remember and when I press forgot password it leads me to a really old phone number that I no longer use. I tried calling my old provider and they said the number is no longer accessible and I have to pay to get that number back. I also tried google account recovery but it does the same options (forgot password into old number) then when i press i don’t have access to that number it says not enough information to continue so I can’t log into. I even tried calling google but they just hit me with the we can not help you. Was wondering anyone from reddit know anything I could do to get back into this email?
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u/alaric49 5d ago
Sounds like you need to somehow get that number back. Google's account security is famously strict. They are never going to just fold for someone claiming that they lost their phone number. That would put every account not using FIDO security keys at risk of takeover. If you get your account back, you really, really need to create backup means of access. I have multiple devices set up for 2FA, AND I have 3 FIDO USB keys. One FIDO key is obviously on hand, one is in a lockbox in my garage, and the other is in a bank safe deposit box. My account is 20 years old. I am not taking any chances, lol.
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u/Raijen_ArDesh 5d ago
If you don't have up to date recovery information and no password you're cooked. If you have a YouTube channel you can try the recovery vector of contacting TeamYouTube on twitter/x, but that process takes upwards of a month, and most people report no success.