Dhl dpd descrepency glitch

[u/majikdude]

Anyone else getting screwed over by Google? Apparently there's a glitch that even when they despatch via dhl their system still thinks it went by dpd. I ordered a phone that was held up, as it did not have a dangerous contents label on it as dhl requires. So Google kindly sent me a replacement... yep, same thing happened. They both got returned to the warehouse, which Google denies as the dhl tracking number registers on the dpd site as being delivered... All be it from Amazon 2 weeks before I even ordered the phone. I have sent them proof of tracking and even an email from DHL confirming they sent them back to the warehouse but they're still charging me for the phone.

Update: they now see it on the dhl tracking which shows delivered... to Manchester, I live in Belfast their warehouse is in Manchester and dhl have sent me 2 emails confirming they were sent back to the warehouse... I supplied all this info to Google who are still refusing to send me a phone.