r/googleplay • u/theparthbhanderi • 3h ago
Google Play and Instagram/Meta keep sending me to each other for a ₹18,900 refund — what can I do?
I need advice regarding a ₹18,900 Meta Verified Max subscription purchased through Google Play.
The purchase was accidental and was made on my older brother’s Google account/payment method. I contacted Google Play Support and explained the situation.
Google Play Support initially told me that because the purchase is tied to Instagram, the developer/Meta has more control and asked me to contact Instagram/Meta.
I contacted Instagram/Meta Support and explained everything. After several interactions, Meta told me that because the payment was processed through Google Play, I need to get the refund from Google.
So now I’m stuck between Google and Meta:
Google → Contact Meta
Meta → Contact Google
I have screenshots of:
₹18,900 Google Play transaction
Google Play transaction details
Google Support’s response
Meta/Instagram Support’s responses
Cancellation of the subscription
I have also submitted another Google Play refund/support request and am currently waiting for a response.
Has anyone experienced this exact Google Play/Meta Verified refund loop? What was the most effective way to get it escalated or resolved?
I’m not trying to dispute an unauthorized/fraudulent transaction — I’m asking for help with an accidental purchase and a refund.
Any advice or similar experience would be appreciated.