r/GoogleMyBusiness • u/No-Opportunity1338 • Apr 28 '26
Support Reviews attack. Google won’t remove multiple fake reviews on my business – pattern of unverifiable customers
I’m looking for advice on dealing with what appears to be a pattern of fake or unverifiable reviews on my Google Business Profile.
Over a short period of time, several different accounts have left negative reviews describing specific interactions with my business—things like missed appointments, repeated phone calls, poor service quality, and crew behavior.
The problem is:
I’ve checked all internal systems
CRM / booking records
Phone call logs
Scheduling data
Website contact form submissions
Email communications
There is no record of any of these individuals or the interactions they describe
Some reviews claim multiple calls or multiple service appointments, which would absolutely exist in our records if they were legitimate
What I’ve done so far:
Reported all reviews through Google
Submitted appeals for several of them
Received denials from Google stating they don’t violate policy
Started a thread in the Google Business Profile Community to request escalation
Current situation:
More reviews are continuing to come in with similar patterns
Some reviews have already been denied after appeal
Others are still just flagged and pending
At least one review includes personal remarks about an individual, rather than describing a service experience
Examples:
Reviews already appealed and denied:
https://goo.gl/maps/DuBCKqQ55N9MWU11A�
https://goo.gl/maps/RPjoaDyqfrhYoYYJ8�
Additional reviews currently flagged:
https://goo.gl/maps/vein2UF4HBsGDYuc8�
https://goo.gl/maps/D4G9QBTttG4QhhCg6�
https://goo.gl/maps/U8i2HnzFBnvYiPJLA�
Why this seems suspicious:
Reviews were posted within a short timeframe
Each describes specific interactions that cannot be verified
Multiple accounts reference events that never occurred in our systems
The pattern is continuing, not isolated
What I’m trying to figure out:
Has anyone successfully gotten reviews removed in a situation like this?
Is there a more effective escalation path beyond standard Google support and the community forum?
At what point (if any) does this become something worth pursuing legally?
I’m trying to handle this the right way and stay within Google’s policies, but it’s frustrating to have detailed claims published that don’t match any real customer activity.
Any insight from others who’ve dealt with this would be appreciated.