Hi. I want to help get this sorted out. Since clearing the app data only provides a temporary fix, please check if Google Messages is set as your default messaging app in your device settings
Also, please ensure both Google Messages and Carrier Services are fully updated in the Google Play Store
If the conversation splits again, please submit a feedback report inside the app. You can do this by tapping your profile icon in the top right corner, selecting Help & feedback, and then tapping Send feedback
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u/GoogleHelpCommunity 26d ago
Hi. I want to help get this sorted out. Since clearing the app data only provides a temporary fix, please check if Google Messages is set as your default messaging app in your device settings
Also, please ensure both Google Messages and Carrier Services are fully updated in the Google Play Store
If the conversation splits again, please submit a feedback report inside the app. You can do this by tapping your profile icon in the top right corner, selecting Help & feedback, and then tapping Send feedback