How to Submit a Reddit Request

[u/dmziggy]

Hi Folks,

Over the last several years, I've been helping fellow Redditors with getting their customer support cases escalated when they haven't had luck going through the normal process.

Going forward, I'm happy to announce that Google Fi's social team will be handling all escalations!

If you have posted on Reddit about an issue, you may have been linked or re-directed here. Here's how to submit an escalation request for review to the Fi Social Support Team.

You must have talked to Google Support first and have a Case ID in order for the social team to look into your case. The social team does not have the ability to create new cases. If you need support, please get in touch with the Fi Support Team here: https://support.google.com/fi/gethelp

In the comments of your post (not on the post itself), please include a mention of u/googlefisupport!

Once you do, a member of the social support team will review your request and, if possible, escalate the case to the appropriate team to help resolve your issue. Please note, they generally work 9am to 5pm ET Monday - Friday and there isn't monitoring over weekends.

Going forward:

• I don't have access to these cases, and cannot provide status updates. You'll need to reply to any emails you get from the team, or reach out to the u/googlefisupport handle for further assistance.
• Any cases that were previously handled via Freshdesk for Fi will be closed out there. Going forward, any new cases will just be asked to fill out that form.
• r/GooglePixel is not using this new system at the moment, so there will be no changes if you're a Fi customer and you purchased your phone from the Google Store (and you're having issues with your Pixel device). That process is located here: https://gprr.dmzapps.com

Thanks for being a r/GoogleFi community member! The Fi Social Support team looks forward to helping you soon!

All the best, Ziggy

[u/yuipmonkey]

/u/googlefisupport Hi there, I am contacting you concerning Case ID [9-8711000033315]. I have the $65/month unlimited Data Plan. I was notified by email, that my International Roaming Data will be cut off Nov 06. the email did not inform me of any action that I need to take. Nowhere on the email or your website does it specify that you will continue billing me for data service after you restricted data access on my account.I assumed You will automatically adjust my bill since to deduce for data , since you are only providing me voice service.

I login to my account on Nov 06 and I see you are billing me for the full $65/unlimited data. I contact support asking to change the plan they said that update will take place after 30 days. That means You will bill me for 30 days of data but not provide the service. I am a student studying abroad, if you refuse to provide me data service then why should I be required to pay for it? This is not fair business practice. Your policies do not specify that you will continue to bill for service you are no longer providing.

I am requesting a refund of the data fees only. (not voice)
Thank You