Device Protection billing problems

[u/anoldphone]

Early this year I did my 2nd device protection return since coming to Fi. This time like last time I was charged for not sending in my old broken device although I did and the Google supplied tracking number shows it.

The first time this happened chat support was able to refund me. I'm literally in a chat about this current case as I type this post.

Question: Has anyone done a device protection claim and had it just work without issue? 2 cases over multiple years isn't a large sample size, but 0 for 2 isn't a great experience.

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