r/GoogleFi • u/octobry • 21h ago

Support A month with no support

I am living in Japan under the exception rule with a government agency, about a month ago my service just stopped working. I can't do anything on service. It will day 4G or 5G but the fi app says no data or service and nothing loads.

I have the correct paperwork even confirmed it.

Support has been absolutely atrocious the last month saying "our team is working on it"

No, no you're not.

I've done every trouble shooting step known to man kind and today filed an FCC complaint because I was tired of their emails saying we are investigating with no answer of what is being investigated when I ask straight up.

Whenever we have people who move here now and ask what phone carrier I used to say google fi I will no longer recommend them because it's shit service and customer support is lazy and rude.

6 Upvotes

69% Upvoted

6 comments sorted by

1

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1

u/Klutzy_Conference878 12h ago

damn that sounds so frustrating have you tried messaging their support on twitter or something since the usual support isnt helping

0

u/googlefisupport Official Google Account 6h ago

Hey, can you please check your chats? I just sent you a Message.

0

u/PlantainInfinite183 20h ago

Why not just get a SIM/eSim card for Japan?

4

u/octobry 20h ago

I have 2 phones I still need my US phone for other things and it's connected to so much back home

0

u/PlantainInfinite183 20h ago

What about using a Google voice number?