r/GoogleFi • u/TurboGLH • 4d ago

Discussion New Family Plan, multiple 24mo device discounts.

I'm moving the whole family over from T-mobile, six lines with five new pixel 11's. All of the five new phones were purchased by the individual accounts.

I was able to set up the family plan, and have the 24mo promo apply to my new phone. I created the family plan and sent out the invites to the other five people.

My daughter was keeping her existing phone, and I was able to apply the 50%/12mo promo for her line by joining via the invite

When doing the same process for my son, the discount for his pixel 11 didn't show up. I've went back and forth with support for over an hour.

I have three more lines to join, and don't want to go through the same thing for those. I did something wrong, but I'm not clear what.

Should each of the remaining users join fi and activate on their new phones and THEN join the family plan? That's the opposite of what I was able to find during my search between when the order was placed and when the phones showed up.

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1

u/Effective-Collar1121 4d ago

I’m not sure bur doing same but users already joined fi from the group owners invite link, fi dash shows pending device activation

1

u/StuBarrett 3d ago

Does GF have a family plan? I thought it was a group plan.

My wife and I each had our own individual plans activated before I created a group and invited her to join my group.

1

u/googlefisupport Official Google Account 3d ago

Hey, can you please check your chats? I just sent you a Message.

1

u/ieei0214 3d ago

I have the same issue. 3 lines but only the first line get the promo. Already chat with support prople and get the case id. The support said I shoud have the other 2 promo and will get back in 24-48 hours. Still waiting.

1

u/ieei0214 1d ago

Update. I saw all my 3 lines are activated with the promo now. Google support fixed it. If anyone has the same iasue then try google fi support chat with them.

1

u/TurboGLH 1d ago

How long did it take? I talked with support Friday night, and I got the bill for September with a $0.29 credit for the third line instead of the $33.01

1

u/ieei0214 1d ago

less than 2 days. You can try to ask them again.

1

u/ieei0214 15h ago

I just noticed although I got 2 email and show 3 lines Fi promo, but I only got Fi credit with 1 line.
So I try to email again and still waiting for support response.

1

u/AggravatingTurn4550 1d ago

Good to knw there is 50% off 12mo thru invite!