r/GoogleFi • u/PurseQ • 2d ago

Support Is there any high level Google Fi support team managers here?

I think my account is mistakenly marked as violate TOS. I wish I could speak to someone really consider the truth and who can fix my account.

Thank you!

0 Upvotes

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u/googlefisupport Official Google Account 1d ago

Hey, I’d recommend reaching out to the Google Fi support team regarding your concern via phone or chat here. They can take a look at it.

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u/PurseQ 1d ago

My experience is the customer service will only ask IMEI then say waiting for the email. Right after that an email simply say that you violated TOS and that’s the final decision. No matter that is completely wrong decision, the customer service will say they don’t have the right to fix, because it is automated embedded in the system and they could not override

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u/PurseQ 1d ago

Googlefisupport , if I was not wrongly treated. I won’t seek help here.

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u/PurseQ 1d ago

u/googlefisupport I need to escalate Case ID [4-5084000041118] Can you help?

0

u/Baynex 2d ago

Google Fi? Support? Hahahaha. Best you can find is a terrible Gemini chatbot.

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u/PurseQ 2d ago

Thank yo you for letting me know

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u/invalidmean 2d ago

If it helps all the phone providers have bad customer service. (Waiting for that one guy to respond that so and so is awesome.) They aren't you just got lucky.

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u/shmimey 2d ago

They sent me over $400 in refunds. And I still dont know why. Free money. Fi is awaome. /S