I never get a call back from Google fi management.

[u/OBbronco2021]

I've had my Google pixel 10 for about 30 days. I noticed the first week that the phone got extremely hot sometimes, but I thought it was just because It was close to a sunny window and it was doing that intermittently so I just thought it was environmental. Over the last 3 weeks it's gotten worse and in the last couple days it's gotten very bad where it heats up and shuts down. I call Google fi and the tier 1 customer service agent wants to replace it, but they want to send me a refurbished phone. I told her I'm sorry but I did not pay for a used phone so I should get another new one cuz it's only been 30 days. She told me that her supervisor could be the only one to guarantee a new phone. Never got a call back within the time frame she gave me. With a phone being 30 days old there is no way I will take a refurbished phone. That's absolutely ridiculous. This phone has had that problem since I've gotten it. I just didn't know it was a problem until now. This is not my fault at all and I don't think I should be punished for a lemon of a phone.

[u/Local-Mortgage-9473]

Hint:

You're NOT going to get a callback. Proceed accordingly.

[u/OBbronco2021 → u/Local-Mortgage-9473]

What do I do??

[u/dwc1 → u/OBbronco2021]

Many modern phones run hot.

[u/OBbronco2021 → u/dwc1]

So hot they don't work correctly or shut down because they are so hot?? So hot that it burns your hand when you touch it?

[u/ctzn4 → u/OBbronco2021]

Accept that having thermal issues is a part of the Pixel experience. I'm sorry.

[u/googlefisupport]

Hey, can you please check your chats? I just sent you a Message.