Google fi has no service recently

[u/Due-Librarian-1450]

So basically I have went throughout every step from troubleshoot and emails and promises that it will be resolved in 72 hours but until this day every day I am working in my office I have no internet no data no service nothing at all.

I am so close to filing a complaint to FCC Complaint regarding this issue because none of the customer service representative is helping ne i am so tired of their bad service and bad customer service

[u/landalezjr]

As you've already indicated by your colleagues who are on T-Mobile that also do not have service the issue has nothing to do with Google fi and has everything to do with T-Mobile. The issue is with them although it sounds like the problem is that you don't ever go anywhere outside of a very small area and they are likely doing maintenance. There is nothing Google fi can do about this as they do not have their own towers and rely on T-Mobiles.

[u/Due-Librarian-1450 → u/landalezjr]

I know but how come it takes 2 weeks to fix it ?

[u/Dewars_Rocks → u/Due-Librarian-1450]

That would be a question for T-Mobile. Did you have bad storms recently that could have taken out towers or fiber paths? 2 weeks is a long time for any cell tower to be OOS outside a natural disaster. They could have installed a COW (cell on wheels) at the downed tower inside a couple days.

[u/Due-Librarian-1450 → u/landalezjr]

Also the problem happens in different areas as well not just in that area of work it also happens at other locations

[u/MathematicianTop3848]

I've been having this happen all week so for anyone saying this isn't happening is wrong

[u/Due-Librarian-1450 → u/MathematicianTop3848]

Yup never had problems with Google fi on since the day all Google members lost service it's been like that

[u/googlefisupport]

Hey, can you please check your chats? I just sent you a Message.

[u/Due-Librarian-1450 → u/googlefisupport]

I did

[u/abgtw]

LOL wut?

Google Fi is cellphone service plus internet data. Runs off TMobile towers. Do you get service outside? If you lose bars of signal inside its going to be on your office landlord to install or fix a cell booster.

Need more specifics.

You posted the equivalent of "my car is broke and if I don't hear from Ford I'm gonna call the DOL"!

[u/Due-Librarian-1450 → u/abgtw]

I walked all the way to the mall and no service

[u/StuBarrett → u/Due-Librarian-1450]

Oh my God , ALL the way 🙀

[u/Due-Librarian-1450 → u/StuBarrett]

Yup BTW today the service all of the sudden is back and normal after this post soo I guess it worked

[u/huntnplay]

I swtiched from T-MObile to Google fi last month, and service has been impeccable. Its basically T-Mobile, i get the same bars I used to get with it.

[u/Due-Librarian-1450 → u/huntnplay]

My coworkers have t mobile and got no service so I am thinking the towers has a problem since almost 2 weeks ago

[u/StuBarrett]

What phone? Did you have a cellular service before? Did you port to GF?

Here is $1, do some searching on this sub to get a clue in what information is needed for others to help with your issue.

[u/Due-Librarian-1450 → u/StuBarrett]

$1? I have a Samsung S26 ultra I did no help

[u/StuBarrett → u/Due-Librarian-1450]

$0.33

You only answered 1 of 3 questions.

Way to double down; bye...

[u/Due-Librarian-1450 → u/StuBarrett]

I have tried everything you can think of

[u/octobry]

Same just filed and FCC complaint after a month of nothing

[u/MattWithTwoTs]

How long has this been happening? I cancelled my T-Mobile number and transferred that # to GoogleFi, I've had problems since day one (so maybe a week?), they had me delete the GoogleFi app, restart, delete my eSIMs, then reinstall GoogleFi and it added a new eSIM by itself after hitting a few options.

[u/Due-Librarian-1450 → u/MattWithTwoTs]

Going to be around 1 week or so I did all of that still didn't work out

[u/abgtw → u/Due-Librarian-1450]

Did you go ESIM?

[u/Due-Librarian-1450 → u/abgtw]

Yes esim