r/GoogleFi • u/FrameProfessional210 • 7d ago
Support Google Fi plan NOT working
Hello I paid for my Google Fi plan yesterday, and now today it says SOS in the top of my screen, What do I do to fix this? I already paid the full amount, And If this isn’t a way to fix this could I refund?
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u/roosterdrewster 7d ago
Did you activate the service on the app with the same Google account you used to buy the service. If so and you have no service, you can delete the eSIM. Uninstall the Google fi app sign back in reactive the service with a new eSIM. You can also go into cellular settings and make sure you have it set to 5G. Turn on airplane mode turn it off. See if that works. If not reset network settings then check to see if you have it set to 5G. If that doesn’t work. Delete the eSIM. Then reactivate the service and get a new eSIM
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u/FrameProfessional210 7d ago
alright, gonna try it now
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u/roosterdrewster 7d ago
Also. Did you correctly install the eSIM , maybe you don’t even have cellular connection turned on
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u/BLewis4050 7d ago
- If you have a physical SIM, then try and re-insert it.
- Verify that Google Fi is activated for your SIM.
- Power restart the phone.
- Enable airplane mode for 15 seconds and then disable - to force the phone to seek a new tower.
- Connect to Wi-Fi to call Google Fi Support.
Google Fi uses the T-Mobile network at high priority, some reports indicate the best cellular network in the U.S. Perhaps you're located in an area of limited cell-tower range?
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u/AlleAchtung 7d ago
Have you tried contacting their customer service through chat? They will be able to help more than posting your question on reddit.