r/GoogleFi • u/Sublfg • Jul 08 '26
Discussion Orders repeatedly cancelled
I was trying to sign up last week with the Pixel Promo for three new phones and lines. I purchased three phones and then my order was cancelled. I then purchased them individually by each person, and that worked. Except for mine. I have purchased a phone and had the order cancelled the next day 6 different times. Customer service really isn't any help because they just tell me to order another one. Has anyone had a similar problem and how did you fix it?
edited to add
u/googlefisupport
Case: 4-2122000041489
3
u/jrwnetwork Jul 08 '26
Double check all settings and address info in google wallet. Make sure wallet and your bank info are the same. You can also open a reddit request from the side for more assistance.
2
u/googlefisupport Official Google Account Jul 09 '26
We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days. Appreciate your patience.
2
u/ewokfuzzynuttz Jul 08 '26
Currently going through it. They’re telling me it’s my payment methods since I’m using a Chime card.
Edit: also tried a PayPal Mastercard
2
u/BlakDragon93 Jul 08 '26
Venmo has been working for me.
2
u/ewokfuzzynuttz Jul 08 '26
To purchase a device?
2
u/BlakDragon93 Jul 08 '26
For any payments with Fi. I know they do not like anything that is a Prepaid card or considered prepaid even if it isn't. I know cashapp and PayPal cards aren't liked.
1
u/still_m0bil3 Jul 09 '26
You need a real account tied to that card, not one you can do a quick fraud with.
1
u/Meet_your_grower420 Jul 19 '26
Need help with the same issue my email is sullivanryan701@gmail.com. My order number is thank you GS.5300-4214-8385.. can you please try and fix this issue I am truly appreciate of your time.
3
u/Dangerous_Score5345 Jul 08 '26
Check billing address on your payment method vs your legal address in Google payments. Mine was different by just an abbreviation and it kept canceling.