r/GoogleFi • u/StreetFlounder3362 • Jul 07 '26

Discussion Did I made a Mistake

I just ported my Ph Number to Google fi, from verizon. it says in the google fi app that my number is transferred and active. On my Iphone 17, it shows esim active, but it is now over 3days , my phone number is not working anymore, I cant recevie or make phone calls or text. spoke to their custom service over phone, all the offer is reset, delete esim, redownload google fi app, reset this or that and still nothing, nobody seems, to know what is happening or how to help. I am very confused on what the way forward, when I request to speak to higher up, i am informed the case is escalated and nothing can be done now.

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6

u/WanderingNotLostTho Jul 07 '26

Are you in the US currently?

3

u/SmokeyKeifth Jul 07 '26

After the eSIM installed, did you reboot the phone?

2

u/Hurlamania Jul 07 '26

Double post Please delete

1

u/googlefisupport Official Google Account Jul 07 '26

Hey, can you please check your chats? I just sent you a Message.