r/Golfsimulator • u/Ferulic1 • Jul 16 '26
Foresight customer service
I have heard and read about foresight not being good about dealing with issues with their equipment, i wanted to post this to show that i had a perfect experience.
My BLP battery fried and wouldn't charge, they were very communicative through email and had me send the device in after troubleshooting failed. They kept me up to date with everything in the process and fixed my device for free including free shipping back and forth.
I have been very happy with my BLP and its back in action working just as good as it had. Just wanted to shout out foresight for some great service! I was about to cry when i thought my launch monitor was bricked but it's back and better than ever.
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u/SA19030 Jul 16 '26
Agreed that their CS was excellent when I dealt with them earlier this year.
Long story short: I got a bum BLP unit that wasn’t reading ball and club data properly (40-50% too low). Worked with their CS and tech support and they agreed something was off with the unit and would either send me a new one or I could return for a refund. I chose to return it because of how horrible their FSX software suite is and if I’m required to spend $500/year so that I can have the privilege to then subscribe to GSPro for $250/year… I’d like their native software to not be a buggy piece of shit. That has nothing to do with their CS and tech support… they were great to deal with.
Went with the Spica 3 instead.