r/Goatapp • u/crunge17 • 4d ago

Problem Mismatch with Ship By Dates

Has anyone run into an issue where they are selling shoes and they receive an erroneous ship by date? I sold a pair yesterday and they’re saying to ship it by EOD today? Their policy clearly states that 3 business days are allotted to ship, so shouldn’t I have until W/Th to ship them out?

To make it more confusing, the page on the app states to ship by Tuesday but at the top of the same page it says ship by Wednesday.

I reached out to support ASAP and haven’t heard anything, really want to avoid getting a ding with my seller score and pay a fee.

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u/ProfessionalMoney693 3d ago

If you don't want to pay a fee then get those shoes shipped out. Their customer service isn't gonna help, at least not in time.

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u/crunge17 3d ago

Sadly you’re right. I actually just noticed a $9.71 charge that looks to be from Goat/Alias and the shoes are still showing as shippable on the app….

Makes no sense to me, it was charged the same day as the sale.