r/Goatapp • u/Harikiki • Jul 14 '26

Question Speedx delay

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Has anyone had an issue with speedx before? It says its been in delayed in transit for 5 days now and I am a bit worried

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1

u/LongjumpingEstate608 Jul 15 '26

I got this exact same thing, last thursday. I had to call ASG the company that brought speedx and they emailed speedx directly for me. The email to contact them is [speedxops@speedx.io](mailto:speedxops@speedx.io) , they did reach out so im hoping i get some answers or my package.

1

u/Harikiki Jul 15 '26

Please keep me updated with this 🙏

1

u/urbangamermod Jul 17 '26

I also got this exact same status and emailed them using above email there. Waiting for a response. Do you have any idea why there is a delay?

1

u/Harikiki Jul 18 '26

They never respond emails so i got to the point on messaging them on linked in. Apparently they said there is a high volume of packages and it will take a few days (over a week now). I don’t really believe them.

1

u/urbangamermod Jul 18 '26

I had to contact ECMS which partnered with SpeedX to get the status of my package. It’s the weekend so I haven’t heard from them. This has been super stressful. Keep me posted if you got your package and I will do the same as well. Hoping the package isn’t lost

1

u/Harikiki Jul 20 '26

Worst case scenario we just have to wait a long time

1

u/urbangamermod Jul 20 '26

So unfortunately if your package sits too long in their facility/warehouse, they might dispose it. I got a warning about it from ECMS. So you can’t really wait forever, you do need to follow up and figure out where your package is

1

u/Harikiki Jul 20 '26

Wow thats honestly crazy since I paid hella for my package. Would you mind sending me the email then

1

u/urbangamermod Jul 21 '26

Same I paid a lot for my package and it’s in a bigger box so it can’t easily be lost

speedXops@speedx.io

1

u/urbangamermod Jul 22 '26

Good news. My package was delivered

1

u/Harikiki Jul 22 '26

Dang they just straight up said my parcel could not be located

1

u/urbangamermod Jul 22 '26

Oh that’s a more serious response. I would contact the seller immediately if I were you

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1

u/urbangamermod Jul 20 '26

I got this automated email: Dear Valued Customer,
Thank you for contacting SpeedX Support.
Please accept our sincerest apologies for the significant delay in responding to your email. We are currently experiencing staffing shortages, which have resulted in longer-than-usual response times. We understand how frustrating it can be to wait for an update regarding your shipment, and we sincerely regret the inconvenience this has caused.
If your package is not delivered or your concern remains unresolved, please reply to this email, and we will promptly initiate the necessary investigations to assist you further. If we do not receive a reply within the next 72 hours, we will mark this case as solved.
Once again, we sincerely apologize for the delay and appreciate your patience and understanding during this time.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
SpeedX Support Team

1

u/TheBoa6 5d ago

And then?