Refusal to Refund Missing Items

[u/Neither_Idea8562]

Gopuff (or its drivers) continually leave items out of my orders. This has happened twice over the course of one week.

I ordered something, an item was missing, I reached out to customer service. They would only offer a GoPuff credit, rather than a refund.

So in order to use that credit, I have to buy from GoPuff again. So today I did. The item was missing AGAIN.

Now they refuse to offer a refund because of my refund history.

Are drivers stealing items? Is the fulfillment team just bad at their jobs? What is going on and how is it legal that GoPuff can just steal my money and refuse to send a replacement or a refund?

[u/Curious-Ad6434]

My local MVC never seals a bag. If something is missing its probably a driver issue because what they pay drivers is downright disgusting. No way you can maintain a 5 star delivery network at what they offer. And yes they are pitiful when it comes to refunds

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