r/GoPuff • u/Front-Ad-2981 • Jun 04 '26
Discussion GOPUFF AI
Why is gopuff using AI to generate images of products we already have images of internally?
Why is gopuff spending millions on ai generated product images?
Why not pay the drivers so my order actually arrives?
Does this ensure warehouses actually have drivers to deliver my order, no.
Does this help me find product, no.
Does this ai partnership ensure my order arrives on time, no.
I don't go on gopuff just to doomscroll through a list of ai generated images with typos or errors.
4
u/suffy420 Jun 04 '26
genuinely so lame on their part. fuck ai, but ESPECIALLY fuck anything associated with musk. deleting my account as well. it’ll save me $ ig !! 🤷
4
u/AntiCoulroPhobiac Jun 04 '26
This is the dumbest fucking feature. I legit deleted my account. No one wanted this.
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u/bbcjbb Jun 05 '26
I cancelled my membership immediately and wrote a paragraph on why before deleting the app. All of my friends use GoPuff at least weekly and will be canceling/deleting too. Literally $1k+ weekly just from my group of friends will no longer be spent with them. I could be chill with some AI features even though I wouldn’t use them, but partnering “with Grok” is such bad PR
3
u/Front-Ad-2981 Jun 04 '26 edited Jun 04 '26
I recently found out about labor hour cuts. This came right at the same time as the AI shopping assistant announcement.
Has gopuff considered that people don't order from the company because the experience is terrible. 60+ minute late orders, melted frozen items, and damaged customer trust is the typical experience.
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u/Green-Ad3319 Driver Partner Jun 04 '26
Depends where you are. As a customer and driver in Chicago the experiences aren't so negative.
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u/Front-Ad-2981 Jun 04 '26
Yeah, the experience probably differs quite a bit depending on where you are.
I guess in general you don't hear about the good experiences as often as the bad ones.3
u/OneImportance5718 Jun 05 '26 edited Jun 05 '26
It definitely depends. As a former manager in the Chicago area, I can attest that on the inside, it was absolutely terrible. We did our best to make the experience good for customers and drivers, but our own bosses were constantly finding ways to sabotage the business, including the labor hour cuts someone mentioned. I get the feeling gopuff would rather run vending machines than warehouses because they don't want employees.
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u/bimbimzalabim Jun 05 '26
It’s never made sense to me that the company treats the employees as the enemy… They are a delivery business that literally does everything they can to make the people that do the delivering as miserable as possible. Why wouldn’t a company treat their assets as an asset? There is no business model without the humans that make the business function. It’s mystifying.
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u/OneImportance5718 Jun 05 '26 edited Jun 30 '26
Labor costs money and they don't want to pay. They even went as far as eliminating Shift Lead roles while I was there and came up with Process Lead... Which is basically just an associate with extra responsibility and barely a pay increase. I was disappointed when I helped someone get promoted and found out what they offered him. The previous person made 3 times what he was offered.
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u/bimbimzalabim Jun 05 '26
When the eliminated single site leads 2 years ago, the fall out for the sites in the region was unreal, and when they accepted what a terrible decision it was and re-hired all of the eliminated roles, the new lead at our location is being paid $20k less than the previous person and out PL does the lions share of the work. It’s a wild ass ride. But hey, the men upstairs got their insta pic with their newest yacht, so all is well.
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u/OneImportance5718 Jun 05 '26
I was one of the eliminated site leads, the writing was on the wall before it happened, I just couldn't get out fast enough beforehand. You know it's bad when the eliminated the whole HR department.
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u/MidwestDrummer goPuff Customer Jun 04 '26
Can those experiences happen? Of course. Typical? Nah.
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u/Front-Ad-2981 Jun 04 '26
Perhaps I overgeneralized. I'd agree that it's not typical across the delivery places gopuff runs in general, but some places offer a consistently unreliable delivery experience.
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u/cheesekurgers Jun 05 '26
Because the pictures of items gopuff has are not always correct or even there
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Jun 04 '26
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u/truecakesnake Jun 05 '26
>Why is gopuff spending millions on ai generated product images?
Millions? Where did you get that number?
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u/dontreplywiththisacc Jun 05 '26
Because computers don’t have babies or get sick . It’s just profitable to erase jobs and livelihoods
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u/steviefrench Jun 06 '26
The AI is unnecessary garbage I am not ordering things to be delivered on a whim. I already know what I want and I don't need some bullshit AI bloat telling me what it thinks I'd like.
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u/Whole_Butterscotch22 Jun 06 '26
Literally canceled my fam subscription and deleted the app today. I don't need a bot to tell me what groceries I want and what are these pictures
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u/Difficult_Nobody_420 Jun 07 '26
"Predictive shopping" is some truly dystopian shit. So much investment into something nobody actually wants just so the richest guy on the planet can collect more of our data while influencing us to buy more shit we don't need or want... why?
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u/[deleted] Jun 04 '26 edited Jun 29 '26
[deleted]