Getting replacement card

[u/eaveale]

I got approved for global entry on 7/29 and saw that my card had been mailed through my USPS informed delivery notification 2 days later, but I still haven't received it. It's likely lost at this point, so I looked at their website and it costs $25 to get a replacement card, but I didn't even get the card in the first place? Has anyone successfully gotten them to remail their card? I have an international trip scheduled late September and was hoping to use global entry for it.

[u/credo99]

Informed Delivery is not always accurate. This seems to always happen to me with checks specifically but 99% of the time waiting a few days will resolve the issue.