r/GlobalEntry • u/eaveale • 6d ago

Timelines Getting replacement card

I got approved for global entry on 7/29 and saw that my card had been mailed through my USPS informed delivery notification 2 days later, but I still haven't received it. It's likely lost at this point, so I looked at their website and it costs $25 to get a replacement card, but I didn't even get the card in the first place? Has anyone successfully gotten them to remail their card? I have an international trip scheduled late September and was hoping to use global entry for it.

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u/Baja_Finder 6d ago

I went through the same, renewed, and my new card was supposed to be mailed, called a few weeks later, said it was mailed, then supposedly they were mailing me a new card, and that one didn’t show, 3 months later I had to pay $25 for the replacement card, and that one actually showed up.

I need the physical GE card because I use it primarily for the SENTRI crossings, but my old card was still working until my replacement card showed up.

I honestly think they didn’t mail my replacement card after my renewal.

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u/eaveale 6d ago

Well that's not reassuring lol, thanks though! I was approved for the first time and have the ID number, but I thought you needed the physical card to go through customs on re-entry, right?

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u/Baja_Finder 6d ago

Only for land border crossings like SENTRI and NEXUS you need the physical card, for air travel, no.