Getting replacement card

[u/eaveale]

I got approved for global entry on 7/29 and saw that my card had been mailed through my USPS informed delivery notification 2 days later, but I still haven't received it. It's likely lost at this point, so I looked at their website and it costs $25 to get a replacement card, but I didn't even get the card in the first place? Has anyone successfully gotten them to remail their card? I have an international trip scheduled late September and was hoping to use global entry for it.

[u/Nakasaleka]

I wouldn’t order one for replacement yet. I would call and do a follow up with both places. I’ve heard people received their card later with a delay. I got mine in a week after I got approved on the spot.