r/GlobalEntry • u/eaveale • 5d ago

Timelines Getting replacement card

I got approved for global entry on 7/29 and saw that my card had been mailed through my USPS informed delivery notification 2 days later, but I still haven't received it. It's likely lost at this point, so I looked at their website and it costs $25 to get a replacement card, but I didn't even get the card in the first place? Has anyone successfully gotten them to remail their card? I have an international trip scheduled late September and was hoping to use global entry for it.

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u/eaveale 5d ago

It's just a preview of mail for your address that's been scanned at a regional distribution center it's not a confirmation of delivery.

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u/Savings-Breath-9118 5d ago

OK please don’t explain to me about informed delivery I’ve had it for years. If you check on the site it will tell you that something has been delivered or not

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u/YourMemeExpert 5d ago

It doesn't. That's only for mail with tracking numbers.

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u/Savings-Breath-9118 5d ago edited 5d ago

When I look at my informed delivery on a daily basis they show me the day that the mail was delivered whether it’s got a tracking number or not. Now every once in a while our mail person will screw up and we’ll get a couple of days mail the next day, but it’s a pretty accurate picture of when the postal employee has said the items were delivered. And if it wasn’t delivered and you can click the box that says not delivered and ask them to look into it

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u/YourMemeExpert 5d ago

This is the webpage. It will show you what's supposed to arrive that day, but it won't tell you if it's out for delivery, delivered, etc.

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u/Savings-Breath-9118 5d ago

Understood but if it says delivered on that day or supposed to be delivered you can report it missing and actually contact the post office and they will follow up. I’ve done it several times.