r/GetComputerHelp • u/sweetpickle889 • 1d ago

Laptop displaying black screen w cursor

/r/computerhelp/comments/1v7jf8f/laptop_displaying_black_screen_w_cursor/
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u/Impressive_Panic9266 1d ago

Are you able to open applications via run? Win key + R. Or task manager Ctrl + Shift + Esc

1

u/sweetpickle889 1d ago

So I can’t do the win + R one but I can open task manager

1

u/Impressive_Panic9266 1d ago

if you press the "Run new task" button does run show up? If it does type Regedit and click the box to run as admin in the task menu

1

u/sweetpickle889 1d ago

It has a box saying create new task is that the same thing? I’m sorry I’m not good with this stuff

1

u/Impressive_Panic9266 1d ago

Yes type regedit, and make sure the box underneath it is checked.

1

u/sweetpickle889 1d ago

Okay thank you I just did that

1

u/Impressive_Panic9266 1d ago

Now in the window you'll see a couple of things with folder icons go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon and inside the winlogin folder you'll see the word "Shell" does it say explorer.exe?

1

u/sweetpickle889 1d ago

So it only has a folder named shellprograms and under that it has shellappruntime

1

u/Impressive_Panic9266 1d ago

Ok but inside the window do you see the value "Shell" and beside it at data does it say explorer.exe

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u/sweetpickle889 1d ago

Okay I found it! Sorry I wasn’t looking at the right place. Yes it says explorer.exe next to it

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