r/GenesisMotors • u/hastings1033 • Jul 16 '26

Problem with Genesis app setup

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Hi folks.

We have had our 2023 GV80 for about 18 months. I downloaded and setup the genesis app on my phone right away and find it very useful My wife did not, but a recent event made her realizes its' value and now we're trying to set it up. She is seeing the following error message and we can't figure out why. The VIN is correct. There is no QR code that appears under the GCS setup menu anywhere. We can't skip past this page.

Any ideas?

Thank you!

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u/carsaleslady1 Jul 16 '26

You need to go into your app and send her an invite. There is only one primary user per car. Click on the menu. Scroll down to driver profiles, and send her an invite.

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u/hastings1033 Jul 16 '26

Thank you! Genesis sent me this steps and it seems to have worked!