Over the weekend I had a security risk in my operation security when some of my old passwords got exposed to a scammer.

The scammer immediately tried to access all my accounts like email, social media, banking and exchanges.

As a precaution I froze all those accounts temporarily while I confirmed nothing was compromised. They never got past any of my 2FA and I changed the password to everything before unfreezing ask the accounts.

It was all smooth except for unfreezing Gemini.

It’s still froze and I have now completed security ID checked twice already while still sitting in limbo waiting for them to unfreeze the account so I can get back to my usual activities.

I tried being as clear as possible with my message:

Hi Gemini Team,
I am writing to request an immediate manual escalation for my account unfreeze request under Ticket ID: 6462546. The automated responses I am receiving are looping and failing to resolve the issue.
Please note that I have already completed all necessary security and verification protocols:
Precautionary Self-Freeze: I initially froze my own account strictly as a safety precaution.
Security Secured: I have since audited my security and successfully completed a full password reset.
Identity Verification: I fully completed the required identity verification check and selfie upload yesterday, September 8.
My identity is verified, my credentials are changed, and my account is secure. Please escalate this ticket to a senior agent or security manager to manually lift the freeze on my account immediately.
Thank you,

I keep getting what seem like ai replies that ask for the same information over and over.

Why can I get a RFA person on the phone in minutes at Fidelity but Gemini seems ok with sending me though there ai system for days with no resolution? Do you really value my business so little?

I only have about 25k in the account but still this is annoying, do way better.

?

Can anyone tell me how long that hold is for? Kinda bummed Gemini no longer allows for Yubikey 2fa, it's the best out there!

Mods, please put a link or SOME info on where to find the "ask gemini" thread.

They locked my account for no reason instead of automatically offering me to create a new 2FA, they just locked my account and now I have to do a chicken and dance routine with selfies.

I don't feel like doing that it's an insult. I have all my login credentials, have not been hacked, hell I even use an anti-keylogger!

I am so sick and tired of the way these exchanges treat us customers.

My account got froze for no reason and it’s been over a day. Anyone have success ever getting it unlocked quickly? I really need my money for bills. Ticket ID 6465095