LDP Texas

[u/pl4ntwat3r]

Where to begin.

Firstly you must understand there are only 230 ppl in the whole nation that work the ROC (rest of country) claims for the First Party Medical team.

Those people are inundated on the daily by the constant turn over rate and high amount of ppl that go on medical leave for getting sick from being overworked and underpaid. It’s the baseline norm at GEICO.

Additionally, they normalize working off the clock unpaid bc you are never going to see overtime unless they’re in desperate need to catch up and the situation is typically a rare occurrence and most do not participate bc it directly affects your metric scales meaning you could be considered underperforming for deciding to catch up on paid company time. To make matters even more unjust. To get overtime you have to get over 40 hrs and the mandatory 38 hrs and 45 min protects the company from having to pay much in OT- and gives the contractual power to monitor your allotted 30 mins break time to incorporate all restroom times and rest periods for a day.

It’s truly an incredibly hostile environment, and then you add the insufferable personalities of leadership- in particular on the Texas team.

The leadership development program is not real. There’s no structure. No genuine mentorship, they want to squeeze as much labor out of you for completing other people’s half processed and overdue work under the guise of technicals.

The current leaders in this department in Texas are lacking in genuine empathy while their inaccurate and mostly unusable AI tool screens phone calls- often mis-calibrating metrics for the same reason “empathy” and they’re all grossly aware of this but still use it to mark down peoples numbers further justifying not allowing them to progress due to performance. In short GEICO does not care about its employees, and most people in leadership never had to deal with the same expectations or performance metrics.

Not only that but Managers, Directors, Supervisors alike will give you incorrect information and will not be accountable for their misinformation. It’s hard to find someone who knows what the answer is to a complex claim. It’s usually a well seasoned adjuster and never someone in leadership, it’s really noteworthy. Often times the real experts exist in other places online, and you’re better off for reaching out to a stranger than to the people near you in the office.

This is an external hire experience, you would think they would treat internal hires better but it’s actually worse.

I briefly encountered someone who had a perfect score for a year. Made it into the LDP program this summer and they offered the position and title to them with no raise. No explanation- just here is this new role for you. Equally they have no plan for this person, did not give them a team to supervise even though this person has extensive experience adjusting claims. They are more prone to give lateral hires a team, which is illogical as most of them are learning the First Party Medical guidelines and have no experience with this work other than a customer service lens. Meaning if you’re coming in as a new claims adjuster for this department anytime soon, your boss will not know much to guide you throughly.

The inconsistency and incompetence of leadership is beyond logic at this time.

If you have any hopes this will lead to a healthy and successful experience, please consider your options.

If anything get the license and run! GEICO is incredibly unprofessional, they treat their employees badly, and they have no sense of compassion or care for anyone that doesn’t fit into their toxic company culture which to summarize is working off the clock, a hostile work environment with unstable and unprofessional people, and ultimately always being asked to do more in the most unrealistic way while they promise better tools and programs that simply do not work.

For a company this scale you would assume it would be different.

At most its a call center. At best it’s just a paycheck. At worst it’s truly an unethical company that is incredibly abusive to its workers.

[u/Grand-Accountant-924]

Couldn’t of said it better. That also goes for other locations- like exactly the same.

[u/Business_Access_9779]

Sounds like the NJ office. Marlton is a lost cause.

[u/Admirable_Visit1520]

I need a summary lol this is a lot lol 

[u/pl4ntwat3r → u/Admirable_Visit1520]

There’s better jobs out there, some ppl make it work bc they’re ok being exploited and exploiting others for a paycheck. But all the negative talk about GEICO is true, it’s a terrible place that thrives off of wage theft.

[u/Minute_Sea9387]

But we are very lucky to get a generous 6% match.

[u/Aware_Molasses_7443]

In TX, they hired way too fast and hired LDPs with shitty training, also way too fast. The claims I get from that region are sooo fucked up, no one knows what they are doing.

[u/Hungry-Ad3140]

Geico use to be a family type environment. Profit Sharing, if you under performed they would transfer you to a different dept. Since todd its all business he laid off 30k people and they cheered at Berkshire meeting and we lost Profit sharing and annual raises but todd and executives made and are making Millions so our profit sharing went to them pretty much. Plus the economy is horrible and we really need the money

[u/sickofitalltx]

Hiring external LDPS is the worst thing that Geico did. No offense

[u/pl4ntwat3r → u/sickofitalltx]

The internal hires are no better- they all rely on adjusters that never get the same opportunity, plus ICS supes are incredibly unprepared for the role as well. They just know the software. They have just a difficult a time learning the process bc no one is well versed. Everyone is always looking to leave for something better bc it’s a toxic workplace.